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User Research Tools

Part 1/5: Tools for Recruiting & Participant Management
Finding participants for qualitative and quantitative research, whether it’s from an existing panel, intercepts, opt-in, or managing your own participants.

ToolPriceParticipant OptionsYou ProvideHow it WorksDeliverables
Ethnio$79/month +Site or App Intercepts or upload a CSV from your internal or existing listsRecruiting questions, your own CSV of participants, or a site or native appCreate detailed recruiting screeners for your site or app visitors, or send out direct links. Schedule and pay incentives (visa or amazon) and manage all participantsIntercepts, Participants, Screeners, Mone
User Interviews$30/Participant and upTarget by profession, geography, demographics, or any criteria you chooseScreening criteriaRecruit from our community of over 125,000 vetted participantsParticipants
Respondent$21 / Participant or 35% Service Fee and UpPanel or uploadScreening criteria or participantsEasily source research participants for in-person, remote, or online research studieParticipants
Testing Time8 Swiss Francs / participant and upTestingTime handles everything to do with recruiting, from the screener at the beginning to the payment at the end. Thanks to our pool of more than 250,000 test users, we can match your criteria exactly and offer same-day replacements in case of a last-minute cancellationScreening criteriaYou enter the type of study, the number of participants, and the criteria participants must meet into our online calculator and hit 'order.' We'll send you a link so you can view your test users as they start coming inTest users in Switzerland, Austria, Germany, France, and the UK who match your criteria perfectly, in just 48 hours
HubUX?Traditional Research Panels, Social Recruiting, Our BeGreat! Community, Existing Customer Lists, or Build Your Own Community Over TimScreening criteriaPlatform that connects top tools into a user flow with embedded governance, security, and privacy so organizations can scale their design and user research practiceParticipants

Part 2/5: Moderated Testing
These tools allow you to observe a participant directly and talk to them at the same time

ToolPriceParticipant OptionsYou ProvideHow it WorksDeliverables
methinks$89/participant and upUse methinks "Thinker" panel or bring your own participantA mobile web, mobile app in dev or store (iOS and Android) or desktop web or app. No coding or development work neededReal time moderated app or web usability testing using built in video chat. With the screen share facility, researchers can see how the users engage with their web or app. Video call and screens are recorded automatically and saved in the cloud. Machine transcription, video editing/cliping features are provided in dashboardCloud recordings, Transcription, Editable/sharable highlight ree
PingPong€75 per 30 mins sessionUse PingPong global panel or your own users. Demographic filtering and screening optionsUser researcher who'll conduct the research and moderate the sessioYou create a new research, set date & time, demographics and screening. PingPong is fully automated, so you'll get people booking sessions right into your calendar. You can run user interviews with people from almost any country, within hoursRecordings, Transcriptions, Sharable Video
Validately$49/month and upUse your own testers, our panel, or our custom recruiting serviceA prototype or website and tasks and questionsChoose test type: unmoderated or moderated. Add the link of the site or prototype. Choose how to source testers - from our panel or use your own. Testers receive a URL to take test or join moderated sessioQualitative reports and results. Sharable videos.
Lookback$29 per researcher per month and upYou provide your ownAn iOS or Android or Web AppPretty slick live sharing and recording of camera & screen for native apps or desktopVideoz
Dscout$20/participantMobile phone tasksThey have an iOS app, Dscout, that participants download. You create tasks ("missions") and your participants are asked to take a photo or screenshot of their app usage and commentPretty cool charts and graphs of everyone's mobile submissions
Zoom$14/.99 / mo and upA participant with a screen to sharSeems like the coolest screen sharing / recording out there besides LookBacRecordings and auto-transcription (beta) for cloud recording

Part 3/5: Self-Moderated Testing
Your testing sessions participant speaks into their mic, and completes tasks they read on screen, giving you a video of their interactions.

ToolPriceParticipant OptionsYou ProvideHow it WorksDeliverables
Checkealos250€ for 5-customers feedback videos, yearly plans starting at 2,195€Choose the wanted customer profiles from various English and Spanish audience in UK, USA, Spain and Latin America. or set up your own end-userA URL to your service or app and list of tasks for feedbacThe participant's screen interaction and voice are recorded as they "think out loud" completing set taskFull interaction videos, issue highlight clips, prioritised UX analysis report with recommendation
Usertesting.com$99 per user and yearly plans from $7,500 and up.User their panel or intercept your own users with EthnioTasks and instructions for participantThey record the participant's screen and voice as they "think out loud" while they use your siteVideos and comments
Teston€ 60 / user videoTeston will recruit testers for you based on your target audience or demographic criteria. You can recruit your own testers if preferred.A URL and a list of tasks or questioYour custom group of testers will follow your instructions to complete a set of tasks and answer questions. You will receive a video (5 or 20 minutes) with a recording of the tester plus screencastFull interaction videos with audio, collaborative commenting on videos, results within hours of test publication, free replacement for unsatisfactory tests, and free test template
PaybookUX$49/participantUse their international panel or bring your own participantLinks and questions for participants1. Recruit your target audience 2. Create questions (or have their consultants do it) 3. Launch the test 4. Receive videos / deliverables within hourVideos, A.I. insights report including task completion / SUS / NPS / SEQ, transcript, note-taking, tags and highlight clip
Userlytics$49/user and upRecruit your own or use our international panel (many advanced filtering/screening capabilitiesThe tasks/instructions/questions for participants (and participant profile if using our panel1. Create tasks/instructions (or have our UX consultants) 2. Set participant profile 3. Launch test 4. Analyze results (or have our UX consultantsFull video interactions (screen, webcam and audio), user feedback, metrics (ratios, success/failure, SUS, NPS, SEQ, and more) audio transcriptions, and highlight reels. Additional: Test script design and in depth report
UserFeel$49 Per UserUse testers from our panel (choose testers from 40 different native languages and multiple demographics) or your own userTasks, site to test, etcSimilar to other self-moderated toolVideo, Comments, Answers to after-test questions, SUS, repor
Validately$49/month and upUse your own testers, our panel, or our custom recruiting serviceA prototype or website and tasks and questionsChoose test type: unmoderated or moderated. Add the link of the site or prototype. Choose how to source testers - from our panel or use your own. Testers receive a URL to take test or join moderated sessioQualitative reports and results. Sharable videos.
Usersthink49They use a panel of crowd-sourced users - not sure how they are getting the peopleA URL to testThey have 12 people look at the single URL, then send you a PDF of what they saiA PDF report
Userbrain$35 - $150/moTask(s) and instructions for your website or prototypSetup your task and add the URL you want to observe. Someone from their participant pool or an "expert" will review the task. Both audio and screen recordings from each user session will be sent to your email inbox at the frequency that matches your plan (1, 3, or 5x per weekA video recording of the unmoderated test, every Monday, every other day, or daily depending on the plan you choos
User Insights$10-$15 per testUse testers for our panel, sort by skill level in various areas, basic demographics or technology options.Tasks and instructions on what should be tested.Testers follow a series of instructions to complete goals, give feedback and accomplish tasks. They return a 5 minute (or longer) video of the results.5+ Minute videos with full interaction, narrated audio feedback.
UserBob$1/user and upUsers are provided that match some basic demographic criteriaTasks and a website or mobile app to tesAffordable remote user testing service for apps and websiteNarrated screencast videos of users using your website or ap

Part 4/5: Automated Testing
You create user tasks for participants, they see them in an iframe or window, and then they use a site while the tool gathers analytics about their behavior. You get task completion rates, length of time on tasks, and other analytics.

ToolPriceParticipant OptionsYou ProvideHow it WorksDeliverables
Checkealos 250€ for 5-customers feedback videos, yearly plans starting at 2,195€Choose the wanted customer profiles from various English and Spanish audience in UK, USA, Spain and Latin America. or set up your own end-userA URL to your service or app and list of tasks for feedbacThe participant's screen interaction and voice are recorded as they "think out loud" completing set taskFull interaction videos, issue highlight clips, prioritised UX analysis report with recommendation
Loop11$199/month unlimited tests or $1,788 annual licenseNavigation tasksYou create a remote usability test... "Create tasks and questions to help you explore the user experience, determine satisfaction and validate task completion on any website." Invite participants then analyze the data.A report featuring: task completion rate, time per task, most common success page, most common fail page, most common first click, most common navigation path, detailed participant path analysis, and number of page views to complete tasks
Treejack$109/mo or $990/yrYour sitemap, or "tree," plus a few common tasks for users to completeTreejack tries to prove the effectiveness of your information architecture. "1. Input your tree 2. Set tasks 3. Recruit participants"Task by task breakdown charts, Detailed path analysis or "pietree," a Destinations table showing probable problem areas. All of which you can download and share.
Chalkmark$109/month - $990/yearAn image of a screenshot,wireframe, or mockup1) Upload an image. 2) Seta task. 3) Recruit participants with the help of a unique study link Chalkmark provides.Nifty heatmaps and click-densitygrids.
Userlytics$49/user and upRecruit your own or use our international panel (many advanced filtering/screening capabilitiesThe tasks/instructions/questions for participants (and participant profile if using our panel1. Create tasks/instructions (or have our UX consultants) 2. Set participant profile 3. Launch test 4. Analyze results (or have our UX consultantsFull video interactions (screen, webcam and audio), user feedback, metrics (ratios, success/failure, SUS, NPS, SEQ, and more) audio transcriptions, and highlight reels. Additional: Test script design and in depth report
Usabilla (acquired by SurveyMonkey)$49/mo to $199/moStatic images or URLs"""1) Create Test: Create a new experiment. 2) Select Pages: Select the pages or images to test. 3) Add Tasks: Add basic questions or tasks. 4) Invite Subjects: Invite your users to share their opinion. 5) Browse Results: Use your users' input to improve. "Pretty cool heatmaps
UserZoom$1,000 - $3,000/mo (or customize your own plan & pricing)Recruit from a UserZoom partner panel or your own, Intercept visitors from your site, or send a link to people on your own mailing listTasks and instructions for participant1. Create an online study with their application 2. Send invitations to participants 3. Analyze results on the dashboard they provideEffectiveness & Efficiency Ratios, Visual clickstream paths, Click heatmaps, Popular words (text clouds), Users' suggestions & feedback, Satisfaction & perception indicators, Cluster analysis & dendograms

Part 5/5: Organize & Share
Tools for planning, organizing, analyzing, and sharing insights within your organization

ToolPriceParticipant OptionsYou ProvideHow it WorksDeliverables
Sticktail $200/mo unlimited users, studies, 1 journey, 200 insights $335/mo unlimited everything + SSO Free trial till 20 insightsBring your own participantsUser research data/notes, research approach and reports, testing materials, test scriptA central place for user insights to share with the whole organization. To be (more) user-centered and to make more impact with your researchInteractive & shareable research reports incl. insights (with videos) and observations. Overview of all user insights (+ search function), observations and studies. Automatic overviews of tagged content you can follow. Digest mail with newest insights and upcoming research projects
Handrail $199/mo for up to ten people, 30 day free trailBring your own participantsTasks, instructions, and testing materialA collaborative research platform for teams seeking a better way to organize and integrate user research. Handrail supports teams throughout the research lifecycleGraphs and charts to visualize your research results, “Snippets” to provide an evidence trail connected to your insights, printable guides, survey tool, online research map, question library, digital analysis board, summary creator, and exportable data
Dovetail $100/mo (5 users min x $20/mo) and up - Unlimited projectsBring your own participantsQualitative data to analyze (e.g. survey responses, testing notes, interview transcripts, NPS feedbackOrganize user research data, identify patterns using simple inline tagging, and collaborate on analysis. Useful for survey responses, interviews, user testing notes, and remote synthesis sessionsTagged user quotes and insights
Aurelius $44/month and up - unlimited users, projects, documents and storageBring your own participantsUser research notes, customer feedback, qualitative survey responses, etcRapidly add, tag, organize, search and make sense of all your user research notes and feedback to find patterns and create key insights to make better design/product/feature decisionKey Insights (or "research nuggets") tagged and organized with supporting notes and documents all in one place; tagged research notes, raw data, documents and key insights across ALL research projects in one plac
Condens $40 / month and upBring your own participantsNotes from interviews, user tests or usability studies; recordings, consent forms and other files.Store all your research data in one place. Analyze it with tags and affinity-style clusters while collaborating in real time. Share results in your organization and build a research repositoryShareable, evidence-based summary of key findings of a research project and a searchable research repository
EnjoyHQ $25/mo and upBring your own participantsQualitative dataCentralize all your research data, improve collaboration, standardize your research process and share insights easilyTag and property manager, Smart Search Suggestions, Knowledge And Graph Visualization, Saved Searches, Sentiment Analysis, Native Integrations, and mor
consider.ly19€/month and up / 30 day free trialBring your own participantsQualitative data from interviews, surveys, reports, and more. Text, video, audio, and all other files at a central placeUX research repository for collaborative analysis of qualitative data, discovering themes and spotting patterns through interactive visualizations, sharing insights and findings, and building a searchable body of research knowledgeFindings as "insights" with traces to the raw data, tagged user quotes, visualizations (tag correlation, word clouds, etc.) for reports